2021-December-16
ARC tester converted a basic group to this supergroup «ARC tester»
ARC tester changed group photo
2022-April-25
KH
14:16
Kylie Jo Hamilton
У меня были проблемы с устройством, не работающим с M30S. В нем говорится, что это неизвестное устройство. Я пришел в эту группу с надеждой, что у кого-то есть понимание.
A
14:21
ARC tester
Good night) In such a situation, please read the dump from the hash board and send it here. We will investigate the cause of this problem.
KH
14:31
Kylie Jo Hamilton
14:31
dump_M30S.bin
not-archived
256 B
14:32
This same board functions on a seperate tester. However, the other tester doesn't have nearly as much functionality. Every fully hashing M30S board will say the same error.
A
14:32
ARC tester
ok, tomorrow we will answer you about this
14:32
thanks you
KH
14:33
Kylie Jo Hamilton
Thank you also
A
14:34
ARC tester
14:35
sorry but we have that))
KH
14:37
Kylie Jo Hamilton
You mean it’s late? Or?
A
14:38
ARC tester
a little bit)
KH
14:39
Kylie Jo Hamilton
That is fine. I’m in no real rush. I appreciate it either way.
ARC tester removed Vieby
2022-April-26
KH
10:24
Kylie Jo Hamilton
Hello. Is there anything else I can do to help get this problem figured out?
A
10:29
ARC tester
In reply to this message
The problem is that your board has a new EEPROM format, which we have not met yet, we have almost finished the work, there will be news soon
KH
10:30
Kylie Jo Hamilton
Cool, thank you, I just didn’t want to message too late again.
A
10:30
ARC tester
Could you take photos of the stickers on the hash board to be sure of the integrity of the EEPROM?
10:31
In reply to this message
We have not forgotten, we have been working on the problem since morning
KH
10:39
Kylie Jo Hamilton
10:39
This one?
A
10:40
ARC tester
yes
10:41
🙏
KH
10:42
Kylie Jo Hamilton
I meant to send this also. Every M30S board has given this error. It works fine with every other model I try. Thank you again.
A
10:46
ARC tester
we tested the M30S, many of our clients are working with the M30S right now, apparently this is a revision unknown to us yet. We are already testing the solution, in the near future there will be an update with the addition of this type of EEPROM.
KH
10:47
Kylie Jo Hamilton
So, this just a version of M30s that hasn't been created on the tester then?
A
10:49
we can add you to debug group for testing this solution
KH
10:50
Kylie Jo Hamilton
I would very much appreciate that. If there is anything I can do to help also just let me know.
A
KH
10:51
Kylie Jo Hamilton
Thank you very much
.
11:55
.
Could you tell us the serial number of the tester, which we will add to the debug group?
KH
12:02
Kylie Jo Hamilton
.
12:10
.
ok, thanks.
now tester 20000344 in debug group.
you need reload web-page and update fw up to 2.061, after that, reload web-page with clear-cache
now tester 20000344 in debug group.
you need reload web-page and update fw up to 2.061, after that, reload web-page with clear-cache
.
12:36
.
were you able to upgrade or need help?
KH
12:50
Kylie Jo Hamilton
I’m about to go back into work, forgive me
12:51
I will let you know in a few minutes
KH
13:35
Kylie Jo Hamilton
Thank you so much! I tested it on a few boards and it seems to be working now. I appreciate your time and effort very much
A
13:47
ARC tester
In reply to this message
No no no, that's our job and thank you for helping us find the problem!
2022-April-28
JG
17:33
Javier Gutierrez
Hi excelent group
17:33
All technician?
17:33
Or only ARC tester info?
A
17:39
ARC tester
hi! we created this chat to give everyone the opportunity to communicate, share technical information, and help each other
JG
22:48
Javier Gutierrez
In reply to this message
Good I need help with dude in problem temperature 🌡️ in antminer S17+ have problem with hashboard in sensor 14,10 or more is problem that ASIC Chip or Sensor?
22:48
And in probe in ASIC tester and no have problem
22:49
And I have problem with t17e
22:49
Sen problem
2022-April-29
A
02:26
ARC tester
In reply to this message
the thermal sensors bus is connected to the chips and all data exchange with the sensors is carried out through the chips. If during the mining process the sensor stops responding, but the device mines, the problem is obviously in the chip-sensor interface. Most often this is a question of soldering the chip. The sensors themselves rarely fail.
KH
08:10
Kylie Jo Hamilton
So, to branch off his question, in the logs for antminers it typically gives you 1 of 4 chips numbers. Are those the chips that should possibly be resoldered or does it mean that another chip in that quadrant needs it and you gotta test around to find it?
A
08:13
ARC tester
In reply to this message
if the miner sees all the chips, then only the chips to which the thermal sensors are connected can be the culprits of the malfunction
KH
08:15
Kylie Jo Hamilton
And if it doesn’t mine but reads 65 on the arc, then it could be another chip in that quadrant? Or perhaps something else?
A
08:16
ARC tester
also in the latest models, Bitmain began to make boards with different types of sensors, one type is connected to i2c, the other is connected to the chip as before, keep this in mind
KH
08:17
Kylie Jo Hamilton
Hmm… thank you that’s actually very helpful
A
08:17
ARC tester
do you have a term that means that the chip itself does not respond, but passes all signals through itself without changing them?
08:18
we call such chips lazy
08:19
if there is such a chip on the board between chips with thermal sensors, this will shift the addressing, and the miner will interrogate the chip that does not have a sensor
KH
08:20
Kylie Jo Hamilton
Ha I have been trying to tinker with ways to test chips before replacement so that I can prevent this later. Often times tho, a chip and heatsinks will be replaced in a board and then put back in the machine after it passes the ARC test. It’ll usually run for a while and then completely stop mining and in the log it’ll give a temp sensor error code.
08:20
Aaahh okay
08:20
And no I didn’t know a term offhand for that.
A
08:21
ARC tester
unfortunately, no tester will be able to detect this without the participation of an engineer, for the tester, as well as for the miner, it looks like the absence of the last chip
08:22
In reply to this message
this is a very common problem that causes a lot of headaches if you do not know about it
KH
08:25
Kylie Jo Hamilton
Yea I’ve been trying to do as much experimenting I can to narrow it down. This was very helpful tho, thank you so much for answering me
A
08:27
ARC tester
Sticker
not-archived
👍, 28.4 KB
2022-May-2
KH
11:24
Kylie Jo Hamilton
Heya, I hate to be a continuous bother, but I have quite a few more boards that are reading as unkown EEPROM data or as an unsupported model. If ya'll are down for it I would be willing to send the seperate photos of the serial numbers and dump files for these boards.
A
KH
11:50
Kylie Jo Hamilton
Well if you ever have time in the future I would like to be able to test these somehow. Thank you anyways
A
11:52
ARC tester
I meant, throw off the dumps that are not recognized)
KH
11:59
Kylie Jo Hamilton
11:59
dump_M31P.BIN2.193005E.bin
not-archived
256 B
12:00
That is one I am currently working on. I have a few others that I can send shortly, it is my lunch hour and I will send them after if that is okay.
A
12:00
ARC tester
ok!
12:02
we will try to solve the problem quickly, but not today (
KH
12:02
Kylie Jo Hamilton
That is fine, I can just send them today so you can work on them later
A
12:03
ARC tester
ok, that’s
KH
12:59
Kylie Jo Hamilton
12:59
dump_M31P.BIN2.193006C.bin
not-archived
256 B
KH
15:33
Kylie Jo Hamilton
15:33
dump_M30S.BIN2.193003C.bin
not-archived
256 B
2022-May-4
.
KH
08:58
Kylie Jo Hamilton
Yes it is
.
09:14
.
ok, thanks 🙏
KH
09:14
Kylie Jo Hamilton
Thank you also
.
KH
15:14
Kylie Jo Hamilton
I don’t have any kind of software program that could edit it. My computer can’t open the file without downloading an application to read it first
.
15:19
.
I mean edit by tester's built in editor
ok, thanks
ok, thanks
KH
15:20
Kylie Jo Hamilton
No, I downloaded the file straight from the board and immediately sent a photo with the file to you
.
15:22
.
clear. thanks a lot.
.
15:50
.
debug version 2.062 is available
KH
16:29
Kylie Jo Hamilton
Thank you! It works wonderfully
2022-May-5
KH
11:32
Kylie Jo Hamilton
11:32
dump_M30P.BIN3.195001D.bin
not-archived
256 B
11:32
11:34
This is another M30s+ but every board we test says zero. It won't recognize the bin type or anything when it pulls up. I sent a photo of a board I know fully hashes with this version on it, the dump file and a photo of the results. I find it strange that it tests all these boards but says they are zero when they do in fact fully hash. I was wondering if you had any insight on this
A
11:37
ARC tester
Hello! We need same device. I will ask our partners about this miner. We will solve this.
KH
11:37
Kylie Jo Hamilton
There also one more that I found that does this
11:37
11:37
dump_M30P.BIN3.195004C.bin
not-archived
256 B
11:37
A
11:38
ARC tester
Is it new batch?
KH
11:38
Kylie Jo Hamilton
Im sorry for pestering often but I really appreciate all the help you give me!
11:38
I believe so. I haven't come across these Bin types before.
A
11:39
ARC tester
Ok. I will ask our partners and will write you
KH
11:39
Kylie Jo Hamilton
Thank you 🙏🏼
2022-May-11
АК
07:07
Антон Кремешный
In reply to this message
Hi, can you please specify the model written on the top of the chips?
Is there an oscilloscope available for you? Would be nice if you could check the rx\tx signals
Is there an oscilloscope available for you? Would be nice if you could check the rx\tx signals
KH
09:27
Kylie Jo Hamilton
I’m not at work today unfortunately, if you’re talking to me. I do know that most of the models of Whatsminer I have tend to be the 1930 or 1950 chip models. It seems though that it’s the bins that are different and aren’t in the testers program. I also do have an oscilloscope, but I don’t know how to use it well and I’m the only person I know that has any electrical experience with these things so 😅
09:28
I will say tho, I have two forms of whatsminer testing. I have the ARC tester and then another one that is considered universal. Those boards test as fully hashing on the universal, but 0 on the ARC tester.
АК
10:40
Антон Кремешный
In reply to this message
Ok, thanks for the info. We'll get back to investigating
Hope we can resolve it asap
Hope we can resolve it asap
KH
10:42
Kylie Jo Hamilton
When I return to work I will do tests again and see if perhaps I missed something.
2022-May-14
JG
18:55
Javier Gutierrez
Plz help me
KH
19:22
Kylie Jo Hamilton
Typically if it gives a clock counter error and an asic chip number, there is a heat sink or chip that isn’t laying right and isn’t making the connection it needs to… if the board shows a clock counter error, and still runs, it is likely to do with the asic it gives. However, if the board drops when it gives the error, it’s likely a corresponding chip or heatsink that isn’t connecting on that particular quadrant of the board.
JG
2022-May-16
KH
14:10
Kylie Jo Hamilton
14:11
dump_M30P.BIN3.195004C.16.bin
not-archived
256 B
14:11
14:11
dump_M30S.BIN3,195005C.16.bin
not-archived
256 B
14:11
14:11
dump_M30S.BIN3.195003D.16.bin
not-archived
256 B
14:11
14:12
dump_M30S.BIN3.195002F.16.bin
not-archived
256 B
14:13
These are some more boards that were found in my absence that would not register on the tester. I have finally returned to work after being sick so if you have questions feel free to ask
2022-May-19
KH
11:39
Kylie Jo Hamilton
11:39
We did the update and it froze after finishing. We restarted it and now the screen will not come on, but the blue light underneath does. I’m not sure how to go about fixing this
.
11:49
.
Try to unplug all cables, wait 15sec, plug power and report the results
KH
11:49
Kylie Jo Hamilton
We had left it completely unhooked from all cables for 10 minutes
2022-May-24
A
04:32
ARC tester
In reply to this message
Hello! Today the courier will pick up your new device.
https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD05NjI2MDE5NDImcHJvZHVjdEdyb3VwPUVYUCZzaGlwbWVudFR5cGU9JnNlYXJjaE1vZGU9Jg%3d%3d-EpwspsLlg6I%3d
https://www.aramex.com/us/en/track/shipment-details?q=c2hpcG1lbnRJZD05NjI2MDE5NDImcHJvZHVjdEdyb3VwPUVYUCZzaGlwbWVudFR5cGU9JnNlYXJjaE1vZGU9Jg%3d%3d-EpwspsLlg6I%3d
KH
07:14
Kylie Jo Hamilton
Thank you so much!
CN
09:15
Containfo Net
good morning to all technical team of Asic repair tester, yesterday my team was working and stopped reading the hash board all the hashes that I place come out 0 Asic, where could the solution be? I just bought 1 month ago, and full pro version..
АК
09:23
Антон Кремешный
In reply to this message
Hi, whats the board model that you have troubles with?
CN
АК
09:30
Антон Кремешный
Can you please check with the oscillator if there are any real answers coming on the output of the response line of the first chip?
CN
09:35
Containfo Net
In reply to this message
no there is no real answer I have a hash that is working fine it has the 44 Asic and when I connect the Asic to test... it tells me Asic 0... I don't know what happens...
09:37
We are testing a large number of hash boards, all a single model in our company...it was working yesterday, suddenly it started giving all the hashes 0 Asic....
09:38
Is there any way to take the Asic from the factory? to start using again? without losing all the information it brings. Why do we buy the version with all the models?
АК
09:41
Антон Кремешный
In reply to this message
Please make a video so we can see that the test is actually going but there are no real answers on the response line, otherwise we cant perform any sort of diagnostics of your malfunction
CN
09:43
Containfo Net
We were going to tell you exactly that if you want us to make a video of the problem...ok, we'll send it to you...
09:46
Video file
not-archived
00:45, 19.0 MB
09:46
this board has 44 Asic is already repaired ... and the Asic repair detects it as 0 Asic ...
09:49
Yesterday we were testing more or less 72 hash boards and in the afternoon it gave that error that it didn't read the hashboards anymore... we don't know what happened, we need it for our work...
АК
09:51
Антон Кремешный
Once again, we need to know if there are any answers coming out or not, please check response line wis the oscillator and show the video or picture
CN
09:57
Containfo Net
I don't understand...the Asic oscillator is, I don't receive a response in the rst signal...that signal comes from the io...which is Asic repair...tell me what answer I don't understand your question?
АК
09:59
Антон Кремешный
We need to see the responses on the ro of the first chip
CN
10:00
Containfo Net
I already send you a video
10:02
10:02
10:03
Tenemos RO 1.8v
АК
10:04
Антон Кремешный
Thanks, now please check command and rst signals coming into the first chip
CN
10:05
Containfo Net
10:05
10:05
10:06
10:06
10:06
10:06
10:06
10:08
there I sent them the signals friend of the entrance to the first chip..
АК
10:08
Антон Кремешный
Ok, thank you, give me a minute
CN
10:10
the RST signal is the one that is not at the input to the first chip..
АК
10:31
Антон Кремешный
Seems like you have a broken microchip on the tester marked as U4
10:32
It's an Adum1402arwz, it works as a galvanic isolation to protect esp and other components inside the tester
10:33
Most likely you have a broken board that has more than 3,3v on one of the signal buses so the U4 worked its purpose
10:34
This is not a warranty case, however you can freely replace the U4 and continue using the tester
CN
10:49
Containfo Net
and that integrated can be bought freely? on ebay or aliexpress? Is the numbering the one you are sending me? Do you have any video how to disarm the Asic repair to be able to get to the U4 ic? to be able to change? when we have the ic ..?
АК
10:51
Антон Кремешный
In reply to this message
You can purchase it freely just search for the Adum1402arwz
The dissassebly is pretty easy, its' just 4 screws holding the whole thing together, but we can make a small vid if you'll have any troubles
The dissassebly is pretty easy, its' just 4 screws holding the whole thing together, but we can make a small vid if you'll have any troubles
CN
11:00
Containfo Net
11:01
Can you tell me if this is the integrated to change please? to make the purchase ?
A
11:08
ARC tester
Yes, it is
CN
11:12
Containfo Net
Ok ...
11:19
just one observation...they should improve this part of the protection of this equipment...it is an expensive equipment and we don't know when a hash board is shorting the io input...me because I know how to change an integrated but I imagined a user who does not know anything about electronics and that he is only an operator ... it is tremendous, 3000 USD wasted ... then they should think of an automatic trigger system in the event of a short circuit in the io tape ... that the equipment protects for a few seconds and then it works again ..so the user will not take long to work and will not lose the money from the purchase ...well that's a constructive criticism ...we are very grateful that they have given us the support ..and that we can solve this inconvenience . ..thank you very much and we will buy the integrated one and wait to install it ..I only ask if it is possible for a video or instructions on how to open this test ...so as not to cause another problem ... thank you very much ...
АК
11:28
Антон Кремешный
In reply to this message
The protection installed is the best available on the market rn. Unfortunately, there is nothing better in electronic components. Apart from protection, it should also reliably transfer the signal, so it's not that simple.
Checking for the possible shortages is one of the first steps in any diagnosis process. Answering your question, if the user is not very experienced he most probably should not use such complex and price equipment.
Glad we could help you in that case. Please, write us a message once you receive the microchip so we could send you the video of the unit disassembly.
Checking for the possible shortages is one of the first steps in any diagnosis process. Answering your question, if the user is not very experienced he most probably should not use such complex and price equipment.
Glad we could help you in that case. Please, write us a message once you receive the microchip so we could send you the video of the unit disassembly.
CN
11:32
Containfo Net
ok friend .. as soon as we have the microchip we will be advising you so that you can assist us in the disassembly of the equipment .. thank you very much for everything ... we will be in contact ...
2022-June-6
CN
12:51
Containfo Net
Good morning friend, we are the ones who had written and bought the Adum1402Arwz ic..we already have the chip in our possession..could you send us the video of how to disarm the Asic repair?thank you God bless you..
АК
12:52
Антон Кремешный
In reply to this message
Hi, you need instructions on how to disassemble the tester unit?
CN
12:53
Containfo Net
Yes 👍
АК
12:55
Антон Кремешный
We will provide you with the video tomorrow
CN
13:00
Containfo Net
ok friend we hope thank you very much..
S
13:06
Saul
After today's update this message keeps showing up everytime I connect a board to the tester, anyone knows why?
.
S
13:28
Saul
I'll pm you
HS
13:28
Hayden Sheehan
Hi there. My tester seems like it’s not working on any of my l3+ boards. Keeps showing 0 ASICS found, regardless if it’s a working board or not.
S
13:28
Saul
are you giving boards enough power?
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